At Resorts Boarding and Play, our mission is to treat each animal as if they were our own, providing unconditional love in a Fear Free environment. We aim to create a fun and safe atmosphere that eases the minds of pet owners while their beloved family members are in our care. We are committed to offering the highest level of continuing education to keep our team informed about industry trends and enhance our ability to deliver exceptional care to both the animals and their owners.

Purpose

Our purpose is to create a unique experience for our clients—both human and canine—while maintaining the highest standards of safety for our guests and team members.

Values

• Respect: We hold respect for dogs, clients, and fellow team members as a core value.
• Experience & Empathy: We strive to provide experiences tailored to our clients’ needs, fostering empathy for pets, clients, and our team.
• Safety: We pursue the highest standards of safety in all aspects of our operations for both dogs and team members.
• Outstanding Care & Ongoing Continuing Education: We are dedicated to delivering exceptional care and prioritizing continuous learning for our team.
• Responsibility: Every team member is accountable for creating a positive experience for our pets, clients, and colleagues.
• Trustworthiness: While we may not be perfect, we commit to meeting customer expectations. If mistakes occur, we will acknowledge them, learn from them, and strive for improvement.
• Sincerity: Our top priority is delivering the best possible experience and service for our clients—both human and canine—driven by genuine care.