We proudly serve the pets ofHamburg, NY and beyond.
We are always happy to help answer any questions you may have!
What are your Lobby hours?
- Mon- Fri: 7 am to 7 pm Lobby is closed from 1 pm to 2 pm
- Sat & Sun: 9 am to 11 am and 1 pm to 3 pm
Holidays may affect these hours.
Daycare and Boarding Hours?
- All daycare dogs must be dropped off between the hours of 7:00 am-9:00 am. If they are attending a half day of daycare, they must be picked up between 12:00 pm-1:00 pm or dropped off during these hours if they are attending the afternoon session of daycare. If dogs are dropped off after these times, it disrupts our daycare groups. Our Lobby is closed between 1:00-2:00.
- For our boarding guests, we do require a reservation time for you to drop off your pet so we may dedicate time to go over any questions you may have and to make sure we have all of the appropriate paperwork filled out. It also helps ease the flow of traffic in our lobby and keeps all of our guests safe! Please schedule a time with one of our team members for your boarding drop-off time. You do not need to schedule a pick-up time. If you pick it up before 11:00 am, you will not be charged a fee. If you pick up after 11:00 am, you will be charged for your dog to attend daycare or a solo daycare if your dog can not play with friends.
What vaccines do you require?
- Cats Require: Rabies and Distemper.
- All vaccinations must be admistored by a veterinarian for the safety of all guests in our care
- The owner is responsible for providing initial vaccine records as well as any future updated vaccines. They can be emailed to us at resortsbnp@gmail.com or uploaded through our Gingr App. We cannot book any services without up-to-date vaccination records on file.
- Dogs Require: Rabies, Distemper (vaccine or 1-year Titer), and Bordetella.
- If any vaccines are expired they must be updated at least 24-48hours before their scheduled check-in time or 7 days prior if they have never received the required vaccine. If your pets’ vaccines are to expire while they are in our care they must be updated before check-in. There are no exceptions to this rule; it is for the safety of all the pets in our care.
What services do you provide?
At Resorts Boarding and Play, we provide dog boarding, dog daycare, pet grooming, and dog training.
Do you have grooming services?
- Yes, we offer a range of spa services for our guests. We have luxurious baths, brush-outs, stylish haircuts, blueberry facials, and pawdicures just to name a few.
What type of pets do you see?
We provide daycare, boarding and training for dogs and offer grooming services for both cats and dogs
What happens if my pet becomes sick during their stay?
- We have policies and procedures in place for any such occasion. We will always try our best to contact you before making any decision on seeking veterinary attention unless it is an emergency case where it is in the pet’s best interest to see a veterinarian immediately.
- If your pet needs immediate emergency care, we are affiliated with Village Veterinary Clinic and will use this hospital.
How can I schedule an appointment for my pet?
They may call our office at 716-649-2425, or text us through our website, or email us at resortsbnp@gmail.com. Also, add “Established clients should put in requests on Gingr and wait for confirmation that the request has been approved.
What if my pet is on medications?
- No worries, our team members are trained to give medications, whether they are liquid, pill, or injectable. We ask that they come in their original labeled bottles and a medication sheet will need to be filled out for each stay. We have a few restrictions on the medications we will take; a manager or supervisor will be happy to answer any questions you have. There will be an extra charge for 3+ meds or injectable meds.
How do I start my dog in daycare?
- All dogs must pass an evaluation in order to participate in group daycare. They must be spayed or neutered by 6 months of age and up to date on Rabies, Distemper, and Bordetella vaccines. Daycare Discovery Days must be scheduled with a staff member as there is limited availability – please call or email us to schedule. Dogs who have had a lapse in daycare attendance for 6 months or more must be re-evaluated
- Group play can be overwhelming and intimidating. We start the evaluation process very slow. Not every pet will pass their evaluation on the first day. We start with getting your pet acclimated to their surroundings, the different smells, sounds, people and dogs by letting them settle in a suite for a little bit. If at this point they do show signs of aggression we will immediately stop the evaluation process and proceed from there. Safety of the staff and dogs in our care is our top priority and that includes the safety of your pet as well!
- At this point we will introduce your dog to another dog and see how they interact. We want to see if they are afraid, scared, excited, playful and other clues that they will enjoy daycare. If at this point (and after some time), we will begin to add another dog to play with. If they show signs that they will acclimate well then we will try and introduce them into group play. It is all dependent upon the dog.
- Your dog’s happiness (and their safety) is our number one priority! Please do not think that because he or she was not passed right away that it means that they are a bad dog, or will not acclimate to daycare in the future. It means that we saw signs that daycare might not be the perfect fit for them. We might bring them back again to see if they are ready to try again or based on their behaviors we might recommend training (K-9 Boot Camp) to work on a few behaviors for them to be successful in group play. Or for some dogs unfortunately group play might not be the right fit for your dog and maybe they just like hanging around humans more! Our goal is to make your dog feel comfortable and happy while they are with us. If we do not feel they are happy then we want to do what is in their best interest, not necessarily in the pet parent’s best interest!
What is a typical day for our Daycare Guests??
- Our guests will arrive between 7:00-9:00 am where they will go into their daycare room for group play for the day
- If your dog is in Enrichment Academy your dog will be pulled from the main daycare group and go into their small group for their school day. Each hour they will do different activities from training, agility, game play, arts and crafts, stories, pictures, scent work, trick of the month and more
- Rest time: All dogs will get rest time during the day. Exhaustion is not the goal of play, and having time to rest their bodies and brains is very important for a healthy pup. All daycare rooms have raised beds and if we feel they need solo rest time they will go into a suite for an hour (or more if they become a little cranky) so they are ready to have an afternoon of fun!
- Enrichment Academy ends at 3:00 where the dogs will go back into the main groups for social hour before going home.
- At 4:00 we do evaluate the dogs to see if they can still be in a group setting or if they should go int a suite for more down time before going home.
What do I need to know before schedule boarding?
- If your dog has never boarded with us before (or if it has been longer than a year), we will require you to bring in your dog for a Discovery Day ($20.00). This will give us the opportunity to see if they are good listeners and approachable, if they are social or like independent play, can they be walked easily, can they adapt to being in a suite independently without barking, scratching, and urinating excessively and it gives us the opportunity to show your dog that this is a fun and safe place to be! During this time we will also evaluate your dog to see if they can go into daycare and provide your dog with one enrichment activity.
- Unwelcome Behaviors: If your pet does show any of the following behaviors, Resorts Boarding and Play might not be the best fit for your dog. We want your dog to feel happy while they are in our care; not stressed.
~Aggressiveness towards dogs or humans ~Excessive barking ~Separation or kennel anxiety ~Overstimulation ~Excessive jumping ~Resource guarding ~Excessive bathroom accidents
What can I bring from home?
- You can bring beds, blankets, t-shirts, or pillows that smell like home for them. We ask that they be washable in case of any accidents, sickness, or dirt.
- Please provide your dog’s meals in serving-size, sealed, ziplock or sandwich bags with an extra day’s worth of food (in case food becomes soiled). *It’s recommended to bring their own food so there aren’t any upset tummies from a change in diet.*
- Most toys, bones, and chews are fine; however, we do not allow rawhides or raw bones. If your pet enjoys de-stuffing toys we may remove them and store it in their cubby until they go home.
What if I don't want to bring my pet's own bedding?
- We provide blankets and raised cots in every suite for your pet’s comfort. All laundry and cots are disinfected between guests to ensure cleanliness. We can remove the cot and/or blankets if they have a hard time jumping or if you feel they may chew on it.
Why does my dog need a collar while boarding?
- All dogs are required to have a buckle or snap collar for their safety. It allows the team to have something to get ahold of without having to grab the dog itself and they are easy to remove from the dog if needed. Martingales cannot be removed quickly, so they won’t be allowed. Prong and chain collars are not allowed and pose safety risks to the dog and the staff.
We do not allow e-collars or electric fence collars.
What is a typical day for our Boarding Guests?
- 6:00-7:30 In suite dinning and morning potty walks
- 8:00 Daycare for our daily daycare dogs will begin. Dogs who have signed up for daycare will typically go out for the entire day and will go into their suites for periods of rest through out the day or when needed.
- Solo Dogs will receive 1 one on one play session with a trained team member and 2 enrichment activities with our enrichment specialists
- Hybrid Dogs will have either morning or afternoon play sessions and 1 one on one enrichment activity with our enrichment specialists
- 11:00-1:00 dogs will be pulled for lunch or rest (may not be pulled the entire time)
- 1:00-4:30 daycare or more solo or hybrid sessions will continue
- 4:30-5:30 dinner and potty breaks
- If your dog is not signed up for services they will receive multiple potty breaks and either one play session or one solo activity with a team member if they are not a good daycare fit
- 8:30-10:00 last potty breaks, goodnight snuggles and goodnight treats will be given
- 9:30/10:00 lights out and soft bedtime music
What other perks do you offer while my pets are enjoying themselves at Resorts Boarding & Play?
For Daycare, we offer an Enrichment Academy that can be in place of daycare or when your pup needs a little more structure and training in his day. Boarding: we offer three add-on services to customize their stay with us; daycare, hybrid (play and enrichment) and solo services. Please see our boarding page for more information. We also offer A La Carte add-ons to make your pets stay with us an unforgettable experience! We have Kookies & Kongs, Doggie Sundaes, Lick Mats, Snuffle Mats, Good Night Snuggles, Walks, Treadmill Walks and more. (keep Canine Waterpark, Holiday Party Packages, and Good Night treat for our boarding guests
How do I start my dog in daycare?
- All dogs must pass an evaluation in order to participate in group daycare. They must be spayed or neutered by 6 months of age and up to date on Rabies, Distemper, and Bordetella vaccines. Daycare Discovery Days must be scheduled with a staff member as there is limited availability – please call or email us to schedule. Dogs who have had a lapse in daycare attendance for 6 months or more must be re-evaluated
- Group play can be overwhelming and intimidating. We start the evaluation process very slow. Not every pet will pass their evaluation on the first day. We start with getting your pet acclimated to their surroundings, the different smells, sounds, people and dogs by letting them settle in a suite for a little bit. If at this point they do show signs of aggression we will immediately stop the evaluation process and proceed from there. Safety of the staff and dogs in our care is our top priority and that includes the safety of your pet as well!
- At this point we will introduce your dog to another dog and see how they interact. We want to see if they are afraid, scared, excited, playful and other clues that they will enjoy daycare. If at this point (and after some time), we will begin to add another dog to play with. If they show signs that they will acclimate well then we will try and introduce them into group play. It is all dependent upon the dog.
- Your dog’s happiness (and their safety) is our number one priority! Please do not think that because he or she was not passed right away that it means that they are a bad dog, or will not acclimate to daycare in the future. It means that we saw signs that daycare might not be the perfect fit for them. We might bring them back again to see if they are ready to try again or based on their behaviors we might recommend training (K-9 Boot Camp) to work on a few behaviors for them to be successful in group play. Or for some dogs unfortunately group play might not be the right fit for your dog and maybe they just like hanging around humans more! Our goal is to make your dog feel comfortable and happy while they are with us. If we do not feel they are happy then we want to do what is in their best interest, not necessarily in the pet parent’s best interest!