Our mission is to create a facility that creates a peace of mind for the owners and outstanding service to the dogs in our care. Every employee plays an important role in manifesting this strategic vision. This is not just work you are doing when you enter our facility, but what you do impacts the lives of our customers. Your actions can improve the happiness and quality of life of our customers and their pets. You need to not only know that, you must communicate through your actions on how you treat every pet and owner that walks through our doors or calls us on the phone!

Our customers want to know that their dog is in the best hands, getting the best treatment and having a blast. They want to know that as a dog owner we are doing the best we can for their dog and it matters. It means knowing they can trust us.

Outstanding service is a feeling that every owner should feel their family member is receiving while in our care. That begins with listening to their needs, answering their questions with professionalism and courtesy, respecting how they are feeling and delivering what we are promising them that their pet will be receiving. We also will rise to the challenge when going above and beyond is not necessary, but appreciated, to ensure the wellbeing of their pets!

Our team has to be the best! Every team member should have a passion and a genuine love for dogs. You should be upbeat, professionally dressed, treat each other like friends and family, communicate with respect, compassion and kindness. You should be able to handle situations in a mature and professional way. We need to work together to help our owners feel great about how well their dogs will be taken care of, paid attention to and loved. What we say and communicate to our owners we need to deliver.

Resorts Boarding and Play is not a kennel; it is luxury. We must have higher standards for ourselves and for the animals in our care. We will do our very best to help all dogs that enter our facility and recognize in this, that we may not be successful with every situation, but we will communicate and do our best to help them find other solutions for their needs. Our customers become a part of our family and we become a part of theirs.

It will be understood that every day is going to be different at Resorts Boarding and Play. Mistakes might happen, but it is our responsibility to give the animals in our care a good time and to make them feel safe! We will continue to grow and learn from our mistakes and be better for them! I ask that if this is not your final destination of employment, you treat this job, team members and animals with respect and enjoy the time you have here with us!